We provide IT Services in Sydney.
Focus on Growth, Customers, & Profitability while we manage your technology needs end-to-end.
We've got your back.
I personally guarantee an amazing customer experience or your money back. I have been in the industry for 20 years & spent over a decade as C-Suite leader and I humbly offer my experience.
Watch the video & lets go!
Our Top-Notch Services Cover
I have spent 20 years in the Technology Industry, with over a decade leading organiosations through Digital Transformations and Technology Strategy implementation. I really know my stuff when it comes to technology. Leverage my experience and rocket your business past competitors and gain a sustainable competitive advantage.
All our plans include unlimited remote support. Simple. No extras. Every plan except the basic plan include unlimited on-site support. We mean it, we have your back. No extras for on-boarding new users or off-boarding users. Just pay a fixed fee per user each month.
Our core services include: curated policies & procedures that can be dropped into your business
- EndPoint Protection,
- 24x7 Remote Monitoring,
- Patch Management,
- Essential 8 Hardening,
- LMS platform pre-loaded with courses & face-to-face cybersecurity training are all included.
On all plans.
We take a pragmatic approach when it comes to cloud and on-premise. We want to maximise the value to your business. So when cloud is right, we choose cloud, when on-premise makes more sense, its on-premise. We excel in providing:
- Microsoft Azure,
- Amazon AWS,
- RingCentral VoIP,
- Networking & Wifi solutions.
We are a Microsoft Partner and can procude any Microsoft Licensing your business needs.
We will patch manage, security manage, hardware manage all your servers whether on-premise, off-site, racked in a data centre or in the cloud. We have extensive experience working with servers big and small. Have a large cluster connected to a 3PAR, no problems. We have you covered.
We are partners with every major distributor in the Country. We can source every major brand, HP, Dell, Lenovo, Samsung, Microsoft, Logitech, Apple and many other brands.
We also offer a unique offering, allowing your employees to access your corporate pricing saving them thousands on technology purchases.
One of our core offerings also includes the creation and execution of your disaster recovery strategy. We will ensure all your systems are backed up, the backups regularly tested and your security posture is constantly maintained.
How do you access our services?
There are three ways to get in touch. By phone, by email or by Whatsapp.
We cover the hours of 8.30am – 8.30pm as part of our standard SLA! (That’s 4 hours longer than most of our competitors).
We also offer a 24/7 service for an extra fee.
We offer 3 tiers of prioritisation with our standard SLAs
| SLA | Response Time |
|---|---|
|
High |
4 Hour Ticket Response |
|
Medium |
1 Business Day Resolution |
|
Low |
3 Business Days Resolution |
Why Choose Raksha IT for Your IT Support Needs?
At Raksha IT, we prioritize understanding each client’s unique IT support requirements to deliver tailored solutions. Here’s why us
- Experience: We have decades of Industry experience, from SMEs all the way up to Multi-national companies.
- Best of Breed Tools: All the tools we work with, are best of breed. Our internal processes, systems and support are completely well tuned and work in perfect harmony.
- Active Support: Our helpdesk offers real-time assistance to employees or customers, ensuring immediate resolution of any IT-related issues – over 90% of issues are immediately resolved.
Still not convinced?
We want to totally de-risk it for you. If you’re not happy in the first 30 days of service. We will give you your money back. Just pay for your licenses + any hardware + consumables, our service will not be charged. We are 100% confident in our ability to service your business.
Do you need help with your technology? Call us 1300 600 008
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